Refund and Returns Policy

Refund & Return Policy

Please inspect your order when it arrives. If an item is damaged, defective, incorrect, or materially different from its description, contact One Star Industries for assistance.

Return Requests

Please raise a return request within seven days of delivery by sharing:

• Your order number and registered contact details.

• The reason for the request.

• Clear photographs or videos showing the issue.

• Photographs of the packaging and shipping label, where relevant.

An unboxing video can help an investigation, but its absence alone will not automatically invalidate a genuine claim.

The seven-day reporting window does not limit rights available under applicable law, including claims relating to defects that could not reasonably be discovered on delivery.

Return Eligibility

We accept valid claims relating to damage, manufacturing defects, incorrect items, or products that materially differ from the confirmed order.

Returns for a change of mind or a size correctly supplied according to the customer’s selection are not ordinarily accepted. If we supply the wrong size or materially misdescribe the product, we will review the claim.

Products damaged through misuse, alteration, or improper care are not eligible for a change-of-mind return. This does not exclude a genuine manufacturing-defect claim.

Product Condition

Please retain the original packaging where available and return all relevant components. Pack the item securely to prevent further damage.

Do not use an item after discovering a problem. Opening the package to inspect the product will not, by itself, prevent a valid return.

Return Procedure

Contact us before dispatching a return so we can provide instructions.

After approval, send the product to:

One Star Industries
4/543-17, Fathima Nagar,
Kokkarayan Pettai, Namakkal,
Tamil Nadu – 638007, India.

Include your order number and registered mobile number inside the parcel. Share the courier receipt and tracking details after dispatch. Keep the shipping receipt until the return is resolved.

Return Shipping Charges

For an approved return caused by a defective, damaged, incorrect, or materially misdescribed product, we will arrange collection or reimburse reasonable return shipping costs agreed with us.

If we exceptionally approve a customer-preference return, the customer may need to pay the return shipping and any disclosed non-refundable delivery costs, subject to applicable law.

Inspection and Resolution

We aim to inspect returned products and contact you