Shipping Policy

One Star Industries delivers baking products across India, subject to serviceability. We also offer local pickup and direct shopping by prior arrangement.

Local Pickup and Direct Shopping

You may collect your order or visit us at:

One Star Industries
4/543-17, Fathima Nagar,
Kokkarayan Pettai, Namakkal,
Tamil Nadu – 638007.

Please contact us before visiting to confirm product availability and pickup readiness.

You may arrange collection through an authorised representative or a locally available pickup service. Please share the order details and collection arrangements with us in advance.

Standard Courier Delivery

Standard courier delivery is available for orders weighing up to 6 kg, subject to courier serviceability and destination.

Courier charges are calculated based on shipment weight and destination:

• Tamil Nadu: ₹40 per kg

• Kerala & Bangalore: ₹80 per kg

• Rest of India: ₹130 per kg

Orders above 6 kg cannot be shipped through standard courier. Such orders will be delivered through transport or bus services, where suitable services are available.

Free shipping is not available. Final courier charges will be calculated based on the applicable shipment weight and destination before dispatch.

Transport or Bus Delivery

Orders weighing more than 6 kg will be delivered through transport or bus services instead of standard courier, where suitable services are available.

For transport or bus delivery, only the product weight will be added to the order for billing purposes. Transport operators may calculate their charges separately based on the actual shipment weight, size, route, and destination.

The applicable transport charges must be paid by the customer directly to the transport operator at the time of collection or as instructed by the operator.

Customers may need to collect the shipment from the designated transport station or office.

The transport details, collection point, and available information about the charges will be communicated before dispatch.

If a shipment is lost or damaged, please contact us so we can investigate and arrange an appropriate resolution.

Processing and Delivery Estimates

Processing time depends on stock availability, order quantity, and whether manufacturing is required. Dispatch and delivery estimates will be communicated during order confirmation or through customer support.

Bulk and custom orders may require additional processing time. Contact us before ordering if you have a specific deadline.

Delivery estimates are not guaranteed dates. If we cannot meet a communicated estimate, we will provide an update and discuss available options.

Tracking and Delivery Updates

After dispatch, available tracking or transport details will be shared using your registered contact details.

Please ensure your delivery address, PIN code, and phone number are accurate and that someone is available to receive the parcel.

Marked Delivered but Not Received

Please report the issue preferably within 48 hours of the delivery notification so we can promptly request proof of delivery.

The courier may take approximately 72 hours to provide documentation. We will update you when information is received. A later report will still be reviewed, subject to available evidence and applicable rights.

Delayed, Missing, or Damaged Shipments

Report visible damage as soon as possible after receipt. Share your order number and clear photographs of the product, outer packaging, and shipping label.

If an expected delivery has not arrived, contact us after the communicated delivery estimate has passed.

Courier investigations may take up to seven business days. We will provide updates if more time is needed. An investigation does not remove any remedy available under applicable law.

Failed Delivery and Return to Origin

Incorrect addresses, refused delivery, or recipient unavailability may cause a parcel to be returned.

Once the parcel has returned and the address and any applicable redelivery charges are confirmed, we aim to arrange redispatch within 72 hours, subject to stock and service availability.

Additional delivery costs arising from customer-provided address errors or missed delivery may be payable by the customer. Charges caused by our error will not be passed to the customer.

Shipping Support

Email: onestarsteels00@gmail.com
Phone: +91 63838 79002
WhatsApp: +91 99442 38166

Please provide your order number when contacting us.