Privacy Policy

One Star Industries respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit www.onestarindustries.com, place an order, create an account, or contact us.

Information We Collect

Depending on how you interact with us, we may collect:

• Your name, phone number, email address, billing address, and delivery address.

• Account details, order history, and product preferences you provide.

• Payment status, transaction references, and refund details.

• Messages, enquiries, photographs, or videos submitted for order or product support.

• Basic technical information, such as IP address, browser information, and website activity required for website operation and security.

Please provide only the information necessary to process your enquiry or order.

How We Use Your Information

We use your information to process payments, fulfil orders, arrange delivery, manage accounts, respond to enquiries, handle returns and refunds, prevent fraud, and maintain necessary business and legal records.

We may contact you by phone, email, SMS, or WhatsApp regarding your order or support request. We do not currently send promotional messages.

Payment Processing

Online payments are processed through PhonePe and its payment partners. Payment credentials are handled through the payment provider’s systems in accordance with its privacy and security practices.

Please do not send us your card PIN, CVV, UPI PIN, passwords, or payment OTPs. We do not request these details for order support or refunds.

Sharing of Information

We may share personal information where reasonably necessary with payment providers, courier and transport partners, website hosting and technical service providers, and professional advisers.

We may also disclose information where required by law or where necessary to address fraud, protect our legal rights, or comply with a lawful request.

We do not sell or rent customer personal information.

Cookies and Website Technology

Our website may use cookies or similar technologies for essential functions such as user accounts, shopping carts, checkout, website security, and basic website operation.

We do not currently use Google Analytics, Meta Pixel, or advertising tracking tools.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain website functions.

Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including applicable accounting, tax, dispute-resolution, and legal requirements.

We use reasonable technical and organisational safeguards to protect personal information. However, no online system or method of electronic transmission can guarantee complete security.

Your Rights and Requests

You may contact us to request access to, correction of, or deletion of your personal information, or to raise a privacy-related concern.

Requests will be handled in accordance with applicable law. We may need to verify your identity before processing certain requests.

Some information may need to be retained where required for legal, accounting, tax, transaction, or dispute-resolution purposes.

Children’s Information

This website is intended for purchases by adults. If you believe that a child has provided personal information without appropriate authorisation, please contact us so that we can review the matter.

Third-Party Services

External websites and services, including payment providers, courier services, and other third-party platforms, operate under their own privacy policies and terms.

We recommend reviewing the relevant third-party policies before providing personal information directly to those services.

Policy Updates

We may update this Privacy Policy from time to time when our business practices, services, or applicable legal requirements change.

Any revised version will be published on this page with the updated date.

Contact

One Star Industries
4/543-17, Fathima Nagar,
Kokkarayan Pettai, Namakkal,
Tamil Nadu – 638007, India.

Email: onestarsteels00@gmail.com
Phone: +91 63838 79002
WhatsApp: +91 99442 38166